You can purchase Travel Insurance via our:

• Agents
• Branches
• Website

Travel insurance is designed to protect you and your family during travel. The major benefits provided are coverage for travel inconveniences (flight delay, baggage delay, loss of baggage or loss of personal items, etc.) and medical expenses occurred while travelling (excluding pre-medical condition). Please check out our Summary of Benefits for more details.

Individual (Malaysians, Permanent Residents, and Employment Pass/Work Permit Holders & Dependent(s) of Pass Holders) who travel for leisure and/ or business.

No.

Yes you can still purchase your travel insurance on the same day of your departure as long as it is before your departure. However, you are encouraged to buy at least 14 days before your travel in order to enjoy trip cancellation benefit (only for VIP package and annual plan).

It is not necessary to bring your policy wording. Please contact our worldwide assistance +603 - 2142 0399 in case of any emergencies or send an email to [email protected] for any enquiries.

Travel insurance is designed for travellers who travel for leisure or business only. Working holiday is not considered as a leisure or a business trip.

Please contact our 24 hours hotline at +603 - 2142 0399 if you have any travel related questions (multi language available).

Yes, as long as you have not departed on your trip. Please email your request to [email protected].

Please email [email protected] if you wish to get an additional copy of your policy documents.

Cancellation and refund request is subject to approval. Please email [email protected] to submit your request (subject to approval).

Please contact us at [email protected] or talk to us via the chatbot.

Yes. Please contact our agent or visit any of our branches.